Polestar Customer Notice
Your Polestar ownership experience continues
Customer care, service and software support remain in place for Polestar owners in the U.S.
Dear Polestar Owner,
You may have seen recent news regarding Polestar and the U.S. Department of Commerce's Bureau of Industry and Security's decision not to grant Polestar an authorization under the current Connected Vehicle Rule to sell vehicles in the U.S. from model year 2027 onward in the United States. Current model year Polestar 3 and Polestar 4 vehicles are still available for sale.
We want to reassure you as a current Polestar owner, your ownership experience and the support available to you remain unchanged. And if you're considering a new Polestar today, you can do so with confidence.
You can continue to expect:
• Dedicated U.S.-based customer support
• Service and maintenance through our U.S. retail and service network
• Warranty and roadside assistance in accordance with your vehicle's coverage
• Ongoing software updates and vehicle improvements
• Continued access to genuine parts and technical support
Thank you for being part of the Polestar community. We're committed to supporting you throughout your ownership experience, and we're here whenever you need us.
If you have any questions, please contact Polestar Support at +1-800-806-2504 or visit https://www.polestar.com/us/support/contact/.
-Polestar
-
Polestar Austin
7524 Burnet Rd.
Austin, TX 78757-1203
- Sales: (512) 387-7777
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